Careers
Featured Job: Intake Support Specialist
Qualifications include:
- 2+ years' experience in office or other related setting (housing, community development preferred)
- Strong communication skills in English & Spanish
- Proficiency in MS Office applications
- Intermediate database experience
- Strong project management and time management skills
Compensation includes:
- $17-19 hourly, depending on qualifications
- Full-time benefits-eligible position
Job duties include:
- Coordinate scheduling, administrative, and customer service for Homeownership team
- Respond to clients in a timely manner in office and through email/phone
- Support with event setup as-needed
- Process incoming mail and invoices
- Support team with other administrative tasks as-needed
We're looking for a smart, self-starting, tech comfortable Intake Support Specialist. The person in this role helps external and internal customers, supports customer intake process and supports efficient day-to-day operations of the office. The position involves gathering relevant information, assessing client needs, ensuring appropriate resources and services are provided.
Build WyCo is moving towards an increasingly cloud based, paperless, mobile environment, so comfort with existing and emerging tech tools is critical.
This position is considered full-time benefits eligible, non-exempt, and reports to the Customer Service & Data Supervisor. This position plays an essential role in the homeownership promotion and preservation department by helping customers navigate the intake process with a focus on making the experience as seamless and respectful as possible.
Qualifications:
- 2+ years' experience in the office setting or relevant experience (experience in housing, community development service preferred.)
- Excellent written and verbal communication skills in English & Spanish. Ability to speak, read, and write in Spanish required. Knowledge of Burmese or Nepalese is a plus
- Proficiency in office applications including Outlook, SharePoint, Teams, Word, Power Point and Excel
- Intermediate database experience (Salesforce and AppFolio preferred)
- Strong Technology skills
- Multitasking Ability
- Time management skills
- Ability to attend occasional after-hours meeting and events
The Work/Duties
- Intake Specialist
- Supports homeownership department during intake process by conducting initial assessment, gathering all relevant information and supporting documents prior to customer appointment.
- Coordinate initial appointments, services, and meetings based on the specific needs of the customer.
- Schedule follow-up appointments, ensuring a smooth transition through the intake and counseling service.
- Document and make referrals to appropriate services (external or internals) based on client needs
- Maintain confidentiality and security of all information while ensuring database is up to date regarding customer service.
- Customer service
- Greeting clients and answering phone calls, maintaining common areas clean and organized.
- Attending to client needs/responding to clients via phone, emails, social media in a timely manner
- Help with events (set up, tear down, promotion) and attend outreach events when needed
- Administrative Support
- Support other staff member with clerical duties.
- Ensure the common areas are kept in orderly and clean fashion (some cleaning required)
- Receive and distribute mail, coordinate all outgoing mail.
- Process incoming invoices for the accounting department.
- Support Home Repair Manager & other team members as directed with admin duties including audit contractor paperwork, complete compliance documents, support weekly HH meeting
- Perform typical administrative duties such as data entry, filing, copying, correspondence and scheduling as other duties allow.
Hours: Monday-Friday, 40 Hours per week. Occasional evening and weekend events may be required.
Compensation: Base Salary: $17-$19 per hour DOQ
Benefits: This position is eligible for Build WyCo's medical insurance (including an employer-paid plan for employees and additional options to buy-up in coverage level) dental, vision and retirement benefits, 10 paid holidays, paid winter break (Dec 24- Dec 31) in addition to a generous PTO package.
The Maintenance Technician plays a key role in the day-to-day operations of Build WyCo's 80+ unit housing portfolio across Kansas City, KS and Valley Falls, KS. This position is responsible for the physical upkeep and appearance of our properties, coordinating and carrying out maintenance programs that cover interior and exterior conditions, timely work order completion, quality unit turn-arounds, and cost-effective inventory management. The Technician responds promptly to tenant maintenance requests, communicates proactively about planned preventive maintenance, and serves as a dependable point of contact for residents. The nature of property maintenance requires occasional availability outside of scheduled hours, including on-call response for maintenance emergencies. Our portfolio includes single-family, multi-family, and commercial units — approximately 70 units in Kansas City, KS and 14 units in Valley Falls, KS. This is a varied, hands-on role within a mission-driven organization, with opportunities to grow your skills and take on greater responsibility over time.
COMPENSATION: $24 - $26 hourly
JOB DUTIES INCLUDE:
- Perform repairs across trades including plumbing, electrical, HVAC, carpentry, and appliance repair
- Maintain daily communication with the Property Manager to align on priorities, report on work status, and flag any emerging issues.
- Perform, and report on, all work according to the safety standards of the company, OSHA and health codes. Perform work area clean-up on a weekly basis.
- Diagnosing and performing minor and routine maintenance/repair in a timely and professional manner within the property performance measurement.
- Accurately document work performed on service requests using AppFolio or designated information system.
- Follow-up on completed service requests to ensure satisfaction and follow-up on incomplete service requests, document progress and inform tenants as needed.
- Promote good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust. Always display a friendly and courteous attitude towards residents and other employees.
- Complete or oversee the completion of preventative maintenance. Maintain accurate records and provide resident training as required.
- Conduct pre-inspections of properties prior to annual syndicator reviews.
- Purchase materials, work with vendors and get estimates as needed.
Unoccupied rental units
- Inspect vacated units and complete make-ready checklist.
- Routinely perform duties to restore units to “make-ready” status within the property performance measurements.
- Re-inspect vacant units after make-ready has been completed to determine quality of work performed.
Emergency Repairs
- Perform effective emergency maintenance (after hours) as required.
- Be available for on-call or after-hours emergencies as needed.
Build WyCo Facilities
- Perform routine property inspections. Perform building and common area upkeep on a daily basis in accordance with company standards. Assist in keeping grounds neat and free of litter, especially on Commercial units.
- Assist with cosmetic, seasonal, and capital improvements to units and common areas as directed.
- Help ensure sidewalks are free of snow and ice during the winter months for all Build WyCo facilities
- Complete special projects as assigned.
- Assist Real Estate Development team with Rehabs as time permits and with the approval of direct supervisor.
QUALIFICATIONS:
-
General residential maintenance experience, at least 2 years of:
- Knowledge of and previous experience in: Heating/AC repair, Plumbing, Electrical, Appliance Repair, Carpentry and/or General Maintenance Repairs
- Knowledge of safety procedures, including the safe use of tools and adherence to building codes.
- Education: High school diploma or equivalent required; vocational training or certification in a relevant trade is a plus. (Preferred: trade certification or vocational credential)
- Knowledge of LIHTC Inspection Standards (Preferred)
- Reliable and punctual; able to follow through on commitments and communicate proactively when plans change
- Ability to work under the pressure of deadlines; attention to detail and ability to spot and address minor issues before they escalate into major problems.
- Ability to flex work schedule to accommodate after hour and weekend emergencies.
- Must have your own vehicle and tools as well as a valid driver’s license. Successful applicants will posses and maintain a safe driving record, obey all applicable traffic laws, and drive in accordance with weather/road conditions
- Strong applicants will demonstrate a commitment to Build WyCo’s values of inclusion, equity, and justice, and will actively apply these principles in their day-to-day work as a member of the team
- Bilingual English/Spanish preferred